Privacy policy

Last Updated: May 10, 2025

This Privacy Policy describes how Fravè Cosmetics LLC (hereinafter, the "Site", "we", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on frave.es (the "Site"), or otherwise interact with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information
To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users, and others.

Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies or describes you individually, or that can be linked or associated with you.

Information You Provide Directly:

  • Contact details: name, address, phone number, and email address.

  • Order information: billing/shipping address, payment confirmation, email, and phone.

  • Account details: username, password, security questions, and other login-related information.

  • Customer service information: content you share when contacting us.

Some features may require you to provide certain personal information. If you choose not to provide it, you may not be able to access certain features.

Information We Collect Automatically:
We may automatically collect certain usage data through cookies, pixels, and similar technologies ("Cookies"), such as:

  • Device and browser information

  • IP address

  • Network connection data

  • Interaction with the Site or account

Information From Third Parties:
We may receive information from third parties, such as:

  • Site and service providers

  • Payment processors (e.g., credit/debit card or bank info)

  • Advertising and analytics partners using cookies, pixels, SDKs, etc.

All such information will be handled in accordance with this Privacy Policy.

Use of Personal Information

  • Providing services and products: to process payments, fulfill orders, manage accounts, facilitate returns, and handle communications about transactions.

  • Marketing and advertising: to send promotional content via email, SMS, or mail and show relevant ads on our or other websites. (In the EEA, this is based on our legitimate interest under GDPR Art. 6(1)(f)).

  • Security and fraud prevention: to detect and address fraudulent or malicious activity.

  • Customer service and service improvement: to provide support and improve services (also based on legitimate interest under GDPR Art. 6(1)(f)).

Cookies
We use Cookies to operate and enhance the Site, compile statistics, and personalize services. You can configure your browser to reject Cookies, but doing so may affect the functionality of certain Services.

Disclosure of Your Personal Information
We may disclose your information to:

  • Service providers (e.g., IT, cloud, payments, logistics, analytics)

  • Marketing and business partners

  • Affiliates within our business group

  • Third parties with your consent (e.g., social login tools)

  • In business transactions (e.g., mergers) or to comply with legal obligations

We do not use or disclose sensitive personal information without your consent or to infer personal characteristics.

Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their content, privacy, or security practices. Any data shared on such sites may be visible to others.

Children's Data
The Services are not intended for children. We do not knowingly collect personal data from children. Parents or guardians may contact us to delete such information if it was inadvertently collected.

We do not sell or share (as legally defined) personal data of individuals under 16.

Security and Data Retention
While we take measures to protect your data, no system is completely secure. Avoid sending sensitive data through unsecured channels.

We retain your data as long as necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights
Depending on your location, you may have the following rights:

  • Access: request to see your data and how we use/share it.

  • Delete: request we erase your data.

  • Correct: ask for corrections to inaccurate data.

  • Portability: request a copy or transfer of your data.

  • Opt-out of sale/sharing/targeted advertising.

  • Restrict processing: ask to pause processing.

  • Withdraw consent: when consent was the legal basis.

  • Appeal: if we reject your request, you may appeal.

  • Manage communication preferences: unsubscribe from marketing emails.

We may require identity verification (e.g., email, account info) before responding. You may also designate an authorized agent to act on your behalf, with proof.

Complaints
If you have concerns about our handling of your data, contact us using the info below. You may also appeal to your local data protection authority.

International Users
We may transfer and store your data outside your country. When transferring data from the EEA, we use mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK contracts unless transferred to countries with adequate protection levels.

Contact
For any questions or to exercise your rights, contact us:
📧 info@fravecosmetics.com